Call centre Stories - Page 6

Indian Stories

Call centre stories

SquadStack AI Adds Visual Intelligence to Sales Calls

Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026

Global Stories

Call centre stories

Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026

Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Apr 2026

Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Fri, 10th Apr 2026

Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Mon, 6th Apr 2026

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026

Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026

Stories from Other Regions

Call centre stories

Software-as-a-Service

Motorola Solutions buys Hyper AI 911 call handling solution

The deal could ease strain on understaffed call centres by automating routine non-emergency calls and redirecting escalations to 911 staff.

By Jake MacAndrew • 3 min read • Tue, 14th Apr 2026

Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Fri, 10th Apr 2026

Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026

Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026

Digital Transformation

Canals launches AI platform for wholesale distributors

The new system is aimed at cutting manual work for wholesalers by speeding invoice matching, order tracking and customer replies.

By Catherine Knowles • 4 min read • Thu, 2nd Apr 2026

Unified Communications

ICS.AI launches AI reorganisation tool for councils

Councils facing a 2028 overhaul could cut transition time by up to 30% as the tool targets costly integration work before vesting day.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Digital Transformation

Software developers top AI job-loss fears, study finds

Software developers top a new list of jobs workers fear AI will wipe out, as Reddit users fret over shrinking entry-level career paths.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026

Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026