Merchants Stories

Global Stories

Merchants stories

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Yesterday

Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • This month

Customer Experience

Constructor tops three Gartner search & discovery use cases

Retailers may get more personalised search tools after Constructor was ranked first in three Gartner use cases, ahead of Google and others.

By Sean Mitchell • 4 min read • This month

Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • This month

Data Analytics

Forter launches five AI agents for commerce teams

Merchants could cut fraud, dispute and integration delays as Forter opens early access to tools that work inside ChatGPT and Claude.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Risk & Compliance

The Vault adds private stablecoin transfers with Hinkal

Institutional stablecoin users can now hide transfer amounts from public blockchains while retaining auditor and regulator access through viewing keys.

By Karen Joy Bacudo • 3 min read • Last month

Software-as-a-Service

Chargebacks911 warns fintech boom is fuelling dispute chaos

Merchants face harder-to-trace disputes as AI and agentic commerce complicate payment trails, Chargebacks911 said after new fintech data.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Travel costs fuel surge in bank-led payment disputes

Rising fares and disruption are pushing more travellers to dispute payments through banks, putting travel merchants under heavier refund pressure.

By Karen Joy Bacudo • 4 min read • Last month

Fintech

Nuvei agrees to buy Payoneer for USD $2.75 billion

The combined group would process more than USD $500 billion a year, giving merchants broader cross-border payment tools across 190 markets.

By Karen Joy Bacudo • 4 min read • Last month

Fintech

ACI joins EPI to expand Wero payments across Europe

Merchants and payment providers across Europe will soon be able to offer the Wero wallet, as ACI adds it to its orchestration platform.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

AI shopping adoption outpaces trust, Checkout.com finds

Trust is lagging behind consumer appetite for AI-led shopping, leaving merchants racing to add controls before wider adoption takes hold.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Merchants stories

Fintech

Peoples Group backs hybrid models for Canada payments

As Canada's payments system grows more complex, hybrid access is emerging as a way to cut costs and ease compliance burdens.

By Karen Joy Bacudo • 4 min read • Last week

Fintech

PayPal adds new Pay in 30 Days option for UK shoppers

The fee-free option gives eligible UK shoppers up to 30 days to settle online purchases from GBP £1 to GBP £900 at checkout.

By Karen Joy Bacudo • 4 min read • This month

Data Analytics

Ecommpay launches podcast on payment issues for merchants

Merchants will hear practical advice on approvals, AI and expansion as Ecommpay tries to simplify a crowded payments market.

By Sofiah Nichole Salivio • 4 min read • This month

Biometrics

Mastercard unveils Singapore payments innovation circuit

Financial institutions across Asia Pacific are being shown how AI agents, digital identity and tokenisation could reshape secure payments in coming years.

By Karen Joy Bacudo • 4 min read • This month

Robotics

UK consumers wary of AI shopping agents & payments

Trust remains thin for AI-led shopping, with most UK adults saying they would reject systems that handle spending or payment data.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Soccer tournament lifts pubs & kit sales in Australia

Australian pubs are seeing extra footfall and kit purchases have surged as live matches spur late-night and early-morning spending.

By Sean Mitchell • 4 min read • Last month

Phishing

London sees sharp rise in personalised scam attempts

Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.

By Mark Tarre • 3 min read • Last month

Fintech

Ecommpay urges sector-wide push to stop fraud earlier

Fraud losses could fall if banks, merchants and regulators align on earlier intervention, Ecommpay says in a new report.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Analytics

Akamai launches agentic security framework with Visa

The framework aims to let merchants verify authorised AI agents, block rogue automation and monetise machine traffic as commerce shifts online.

By Joseph Gabriel Lagonsin • 6 min read • Last month